At 10BMS, we prioritize the protection and privacy of your personal information when using our Ivy Gurus service. This Privacy Policy outlines how we collect, use, and safeguard your data when you use Ivy Gurus. By accessing or using Ivy Gurus, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: This includes your name (or pseudonym), email address, and payment details, which are required for providing services and processing payments.
- Academic and Performance Data: Information such as GPA, standardized test scores (SAT/ACT), AP course results, extracurricular activities, and high school details.
- Additional Academic Information: Data related to intended major, application college, and personal projects or other relevant experiences (e.g., essays, hobbies, personal initiatives) to generate personalized recommendations.
- Common App Essay and School-Specific Essays: If you provide premium-level information, we collect your Common App essay and school-specific essays for analysis.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Service Improvement: We analyze academic data (e.g., GPA, test scores) to enhance the user experience and improve our Ivy Gurus service.
- Personalized Recommendations: Your academic and extracurricular data are used to generate personalized academic reports, including college recommendations and tailored feedback.
- Marketing and Communication: We may use anonymized data for marketing purposes, but no personally identifiable information (such as names or emails) will be shared for marketing without your explicit consent.
- Payment Processing: We use third-party payment processors, such as Stripe, to securely handle your payments. Your payment details are processed securely in accordance with the third-party's privacy policies.
3. Sharing of Information
We do not sell or share your personal information with third parties except for:
- Service Providers: We may share information with trusted service providers (e.g., Stripe) for the purposes of payment processing and service delivery. These providers are bound by confidentiality obligations.
- Legal Compliance: We may disclose information if required to do so by law or in response to valid legal processes.
4. Third-Party Services
We use Stripe to process payments securely. Your payment information is transmitted directly to Stripe via secure protocols and is subject to their privacy policies. Ivy Gurus does not store your payment details.
For more information on Stripe’s privacy practices, please visit: https://stripe.com/privacy.
5. Your Rights
You have the following rights regarding your personal data:
- Access and Correction: You can request access to or correction of your personal information by contacting us at cs@10bms.com.
- Deletion: You may request the deletion of your personal information at any time. To request deletion, please email us at cs@10bms.com. Note that anonymized data, such as aggregated academic results, will be retained for statistical and service improvement purposes.
- Opt-Out of Marketing: If you receive marketing communications from us and wish to opt-out, you can do so by contacting us or using the opt-out link in the emails.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Anonymized data may be retained indefinitely for analytical and statistical purposes.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page, and we will update the "Effective Date" at the top of this policy. We encourage you to periodically review this policy for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at cs@10bms.com.